Description
The role provides telephone and multichannel customer service to private and business electricity and gas customers, handling product, tariff, and contract inquiries, resolving complaints, identifying sales opportunities, and helping improve customer satisfaction. It requires completed commercial training, at least two years of telephone customer service experience, strong German language and communication skills, confidence with MS Office and other systems, and a calm, solution-oriented, team-focused approach. The employer offers structured onboarding, flexible hours, home-office options, development opportunities, health and wellbeing benefits, and performance-based compensation.
