Description
Customer service role supporting private and business electricity and gas customers through phone, email, and potentially chat. The position handles product, tariff, and contract inquiries, resolves complaints, identifies sales opportunities, and contributes to customer satisfaction and service standards. It requires completed commercial training, at least two years of telephone customer service experience, MS Office proficiency, strong German spelling and communication skills, and comfort with multiple systems. The employer offers flexible hours, home-office options, onboarding, training, and a supportive team environment.
