Description
TTEC is hiring an onsite Customer Service Representative - Financial Services in Charlotte, North Carolina to provide white-glove support to customers of an asset and wealth management company. The role involves answering product questions by phone, navigating websites, assisting with applications, using electronic systems, meeting call-quality and productivity goals, and participating in process-improvement projects. Candidates need one year of customer service experience, a high school diploma or equivalent, product knowledge, computer experience, and Microsoft Suite proficiency. The position offers a base wage of $19 per hour plus performance bonus opportunities and benefits that may include paid time off, tuition reimbursement, and health and wellness incentives.
