Description
TP-Link Systems Inc. is hiring an onsite Customer Service Representative for the Omada Store to serve as the primary contact for customers before and after purchase. The role handles product inquiries, order status, shipping and fulfillment exceptions, returns, refunds, promotions, fraud verification, and customer case resolution while coordinating with Sales, Warehouse, Logistics, Accounting, and Technical Support. The position requires strong communication, organization, problem-solving, and multitasking skills; e-commerce, Shopify, returns, refunds, order fulfillment, fraud review, networking products, or consumer electronics experience is preferred. The salary range is $60,000-$75,000, with medical, dental, and vision insurance, 401(k) contributions, wellness benefits, and bi-annual pay increases.
