Description
Datacom is hiring full-time Customer Service Representatives for its Modbury-based Federal Government support team. The role handles inbound enquiries by phone, email, and item processing; builds rapport; resolves issues using established processes; and meets customer-satisfaction and service-quality KPIs. Candidates need clear communication, attention to detail, empathy, computer-system navigation, typing speed of at least 20 WPM, Australian citizenship, and the ability to obtain and maintain a security clearance. Previous customer-service or contact-centre experience is highly regarded but not essential, as full training and support are provided. Rostered shifts run Monday–Friday from 7:00am to 7:30pm, with some flexibility, and benefits include career development, a fully paid Cert III in IT, parental leave, and a referral program.
