Description
Helpware is hiring Customer Service Representatives for its Philippines team to provide customer experience and operational support. The role involves resolving complex technical issues through email and chat, explaining step-by-step solutions, managing multiple systems, and delivering a positive customer experience. Candidates need strong spoken and written English, at least one year of professional customer service or equivalent customer-facing experience, and experience supporting customers via email and/or chat. Knowledge of Office 360, Zendesk, ServiceDesk, or Freshdesk, typing speed of at least 40 WPM, and ecommerce experience are preferred but not required.
