Description
The Customer Service Representative assists customers and field sales representatives with placing orders, answering phone calls, processing inquiries and returns, providing product and pricing information, troubleshooting the customer portal, and maintaining CRM and Epicor records. The role also handles customer setups, part-number setups, sales-order acknowledgments, and cross-functional coordination. It requires an associate's degree or equivalent education and experience, and is based on-site at the Dubuque, Iowa facility.
