Description
The Customer Service Representative I provides first-line support for DocMagic products and services through telephone, email, chat, and ticket-based channels. The role handles product and workflow questions, performs initial troubleshooting, documents issues, guides customers through software processes, creates support tickets, escalates unresolved issues, and maintains knowledge of assigned products and support resources. It requires strong technical aptitude, the ability to learn complex applications quickly, and experience in customer service, call center, technical support, or software support.
