Description
The Senior Customer Service Representative II responds to complex customer inquiries, provides quotes, places orders, negotiates pricing, manages inventory and backorders, coordinates shipping, and handles returns. The role also coaches and guides less experienced Customer Service Representatives and may be assigned to a single customer. It requires a high school diploma or GED and five or more years of related experience, strong communication and negotiation skills, product knowledge, and excellent computer skills. The position pays $23.28–$29.11 per hour and includes healthcare coverage options, a 401(k), tuition reimbursement, vacation, sick, and holiday pay.
