Description
The Customer Service Representative represents YoungWilliams by answering calls from employers, IV-D and non-IV-D customers, state and local child support staff, and other individuals involved in remitting child support payments. The role assists custodial parents with electronic disbursement, retrieves payment documents, researches unidentified payments, provides accurate information, initiates outreach for alternative payment options, documents customer contacts, maintains confidentiality, and meets service-level and attendance requirements.
