Description
The Customer Service Advisor serves as the first point of contact for customers regarding container transport, terminal processes, and logistics services. The role processes and coordinates customer orders, supports operational and customer issue resolution, maintains transport data, prepares analyses and reports, and ensures service quality and customer satisfaction. Candidates should have completed commercial vocational training or a comparable qualification, with initial experience in customer service, logistics, or a service-oriented environment advantageous. The role requires strong communication, a service-oriented and solution-oriented approach, German and English skills, and familiarity with common IT applications.
