Customer Service Representative (Motivator) at GoodLife Fitness

Compensation

$19 – $15,800/yr

Type: Full-time

Description

The Customer Service Representative (Motivator) at GoodLife Fitness Clubs plays a crucial role in ensuring a positive member experience. Responsibilities include greeting members, handling inquiries, providing assistance with club equipment and services, selling memberships, resolving issues, conducting Fit-Fix sessions, and contributing to overall club maintenance. The ideal candidate possesses strong interpersonal and customer service skills, along with knowledge of the fitness industry.

Required Skills

CPR-A
AED Certification
Smart Tan certified
Interpersonal Savvy
Customer Focus
Team Contribution
Approachability
Knowledge of the fitness industry
Excellent written and verbal communication skills
Superior customer service skills
Proficiency in the use of computers

Additional Information

Required Previous Experiences: Previous customer service and sales experience
Preferred Qualifications: Possess in-depth knowledge regarding Memberships and all Club services and amenities and able to sell these products when opportunities arise.
Assist Members through possessing an in-depth knowledge of all our systems to be able to efficiently answer Member questions, resolve Member issues or concerns, make updates to Member information, sell memberships, services, products and amenities, etc.
Handle comments, suggestions and concerns in a courteous and professional manner.
Provide Fit-Fix Starter sessions for new and current Members.
Complete Club runs and cleaning tasks as required to maintain cleanliness standards.
Complete any other tasks required to provide an exceptional experience for Members and guests.
Complete any required Learning and attend all monthly meetings.

About GoodLife Fitness

GoodLife Fitness

fitness

From personal training to our fitness classes, the goal of every GoodLife Fitness club and gym is to help all Canadians live a fit and healthy good life.

Open roles: 197
Founded: 1979

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