Description
Sutherland is hiring a full-time on-site Customer Service Specialist in Alexandria. The role handles customer interactions, provides tailored solutions, resolves issues, and maintains customer satisfaction through effective communication and professional phone etiquette. Fluency in English, customer service and support skills, problem-solving, active listening, attention to detail, and flexibility for night and overnight shifts are required; customer-facing experience and CRM familiarity are advantageous.
