Description
The Customer Service Representative handles walk-in and routed customer requests, including KYC and signature amendments, account-opening applications, asset and trade-finance transactions, certificate issuance, card and transfer requests, AML follow-ups, delinquency handling, and after-sales service. The role coordinates with central operations and other departments, ensures requests meet data and regulatory requirements, supports digital migration, and maintains branch and lounge materials. It requires a bachelor’s degree in commerce, business administration, accounting, or an equivalent field, 3–4 years of relevant experience, and proficiency in English and Arabic.
