Customer Service Representative | SB Technical Support at Spectrum

Location: Louisville, Kentucky
Type: Full-time
Level: not_specified
Posted: Sep 11, 2026

Description

Spectrum is hiring a Customer Support Specialist to provide prompt technical support for internet, phone, and video services, resolve billing and payment inquiries, explain products and services, manage customer interactions, document account updates, escalate complex issues, and participate in coaching. The role requires a high school diploma or equivalent, prior core technical support and customer service experience, English proficiency, and the ability to work in normal office conditions.

Required Skills

Technical troubleshooting
Billing support
Payment processing
Customer service
Microsoft Office

Additional Information

Minimum Education: High school diploma or equivalent
Required Previous Experiences: Core technical support and customer service experience
Preferred Qualifications: 6+ months of customer service or related experience
6+ months of core technical support experience
6+ months of heavy volume phone experience
6+ months of computer and software application experience
Cable operations or telecommunications call center experience
Multisystem navigation and call-handling customer service
Organization and time management
Interpersonal skills
PC, Microsoft Office, and intranet navigation
Translation Company Name: Spectrum Business