Description
The Customer Service Representative handles inbound and outbound customer interactions by telephone, email, and live chat; answers calls, schedules appointments, resolves issues, maintains product knowledge of VIP Membership plans, updates Service Titan, and performs on-call duties. The role offers varied weekday and weekend schedules, requires customer service and communication skills, computer proficiency, reliability, and the ability to perform physically demanding work, while HVAC and plumbing knowledge and a high school diploma are preferred.
