Description
GT Independence is hiring a Customer Service (Self Determination) Support Specialist or SDSS to provide phone-based customer service to people self-directing their care and other stakeholders. The role includes making and receiving calls, maintaining call logs, preparing and managing documents through DocuSign and email, assisting with document returns, supporting compliance and audit requirements, reviewing timesheets, and completing payroll checklists for assigned agencies. A high school diploma or GED is required, while an associate degree is preferred; the work is performed in a typical office call-center setting.
