Description
The Customer Service Representative Supervisor leads a team of Customer Service Representatives, mentors and coaches staff, develops procedures, supports performance management, and resolves high-level customer issues involving billing, order processing, order status, and inquiries. The role requires strong customer service, communication, data-analysis, Microsoft Office, and ERP knowledge, along with 8–10 years of customer service experience and preferred supervisory experience. The position offers a $65,200–$80,100 USD salary range, healthcare, retirement, and other benefits, and is limited to local candidates authorized to work in the United States without sponsorship.
