Customer Service Representative | Technical Support at Spectrum

Compensation

$20 – $25/hr

Location: Cheektowaga, New York
Type: Full-time
Level: entry
Posted: Sep 24, 2026

Description

Spectrum is hiring an in-office Customer Service Representative in Cheektowaga, New York, focused on video repair and cable and video customer service. The role involves answering inbound calls, troubleshooting technical issues, resolving billing and account questions, and maintaining customer relationships. It requires evening and weekend availability, a high school diploma or equivalent, English proficiency, and the ability to work varied schedules. The position starts Monday, October 19, 2026, with training from Sunday through Thursday, and pays $20 per hour, with a stated base pay range of $20.00 to $25.25.

Required Skills

Communication
Problem-solving
Troubleshooting
MS Office
Typing
Time management

Additional Information

Minimum Education: High school diploma or equivalent
Required Previous Experiences: At least 6 months of customer service experience
At least 1 year working with computers and software applications
At least 6 months of heavy-volume phone experience in customer service or a call center
Preferred Qualifications: 6+ months of customer service experience
1+ year working with computers and software applications
6+ months of heavy-volume phone experience in customer service or a call center
MS Office, computer skills, and typing
Communication, organization, time management, multitasking, and customer service
Dependability, professionalism, solution orientation, results orientation, and resilience