Description
TP Spain is hiring a remote Customer Support Specialist to provide first-line support for general customer inquiries about orders, accounts, and purchasing processes, and second-line support for technical inquiries involving devices and digital services such as Alexa, Prime Video, Kindle, and Fire TV. The role handles calls, chats, emails, case follow-up, incident resolution, knowledge updates, and database management, and requires native Catalan or C1 proficiency, secondary education, customer-service experience, and residence in Catalonia. It is a 39-hour Monday-to-Friday remote position with a 17-day paid training period, an initial three-month contract leading to permanent employment, and a gross annual salary of €17,139.58.
