Description
Doctolib is hiring a Customer Success Specialist to serve medical practices, MVZs, and clinics as the first point of contact by phone and email. The role provides technical support for Doctolib, helps customers use digital tools, connects internal teams and external partners on complex requests, and contributes to process improvement. The position is permanent and full-time in Berlin, with hybrid work permitted and a start date of 01.10.2026. Candidates should have basic technical understanding, strong communication skills, at least fluent German (C1) and good English (B2), and ideally experience with digital work tools, cloud software, or AI.
