Description
The Senior Representative - Customer Service will handle telephone, email, and walk-in customer inquiries, resolve complex or escalated issues, coordinate with other service and technical departments, and support customer loyalty and satisfaction. The role also includes mentoring team members, processing cash-account payments, providing back-up support to a sales counter, and supporting OEM customers. A high school degree or equivalent is required, an associate degree or college diploma is preferred, and at least five years of relevant experience is required.
