Description
Frontmatec is hiring an experienced Technical Customer Service Specialist in Kansas City to provide customer service for spare parts and equipment sold to internal and external stakeholders. The role includes taking spare parts orders, researching part numbers, preparing quotes, managing return material authorizations, maintaining installed-base and technical-document records in the CRM, coordinating returns and repairs, and supporting parts pricing and obsolescence activities. Candidates need proficiency with Microsoft Dynamics AX and Microsoft Office, ERP experience, advanced English, strong customer service and communication skills, and the ability to work independently.
