Description
IRCA is hiring an onsite Customer Service Specialist in Suwanee, Georgia, working daily from 8:00 AM to 5:00 PM. The role serves as the primary internal contact for customers, responds to inquiries and concerns, resolves issues, processes orders and returns, tracks shipments, maintains customer records, collaborates with sales, plant, quality, regulatory, logistics, and warehouse teams, and supports customer satisfaction and KPI reporting. The position requires a bachelor’s degree or anticipated completion, computer and Excel proficiency, strong communication and problem-solving skills, and the ability to handle high-pressure situations. Benefits include medical, dental, and vision coverage, 401(k) matching, paid vacation, holidays, and tuition reimbursement.
