Description
The Customer Service Specialist serves as the first point of contact for customers regarding SmartMetro, SmartDynamo, and SmartRobo, handling telephone, chat, and ticket inquiries about meters, tariffs, and technical follow-up. The role collaborates with the AI assistant Lumi, documents interactions in HubSpot, and contributes to a customer experience team focused on the energy transition. Candidates need prior customer-service experience, fluent German C2, basic technical understanding, independent working style, and the ability to work in Cologne 2–3 times per week. The position offers a home-office arrangement of 40%, training, and development opportunities.
