Description
The Customer Service Specialist serves as the first point of contact for customers regarding SmartMetro, SmartDynamo, and SmartRobo, handling telephone, chat, and ticket inquiries about meters, tariffs, and technical issues. The role collaborates with the AI assistant Lumi, documents contacts in HubSpot, and contributes to a growing customer experience team. It requires prior customer service experience, strong German communication skills, technical interest, and the ability to work in the office in Köln two to three times per week, with 40% home-office availability.
