Summary from listing
Grainger is hiring a Supervisor, Customer Experience to oversee onsite and remote customer experience representatives supporting internal and external customers through phone, email, and chat. The role manages daily team operations, service levels, scheduling, quality, performance metrics, coaching, escalations, employee engagement, and hiring readiness. A high school diploma or GED is required, a bachelor's degree is preferred, and the position requires at least three years of customer service experience; two or more years of call center supervisory experience is preferred.
