Description
MCI is seeking an experienced Customer Service Supervisor to manage the day-to-day performance and development of 15–20 inbound agents. The supervisor will be responsible for driving results, improving processes, and ensuring a high standard of service and sales performance. The role requires daily attendance at one of MCI's physical contact center locations and involves coaching, performance reviews, and collaboration with internal departments. The ideal candidate will have an associate's degree or equivalent experience, a minimum of 3 years in a call center environment or 1 year in a supervisory role, and strong leadership skills.
