Description
MCI is seeking experienced Customer Service Supervisors to manage the day-to-day performance and development of 15–20 inbound agents. The supervisors will be responsible for driving results, improving processes, and ensuring a high standard of service and sales performance. The ideal candidate will have an Associate's degree or equivalent work experience, a minimum of 3 years in a call center environment or 1 year in a supervisory role, and strong leadership and communication skills. Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment.
