Description
MCI is seeking experienced Customer Service Supervisors to lead a team of inbound customer service agents, providing coaching, support, and performance management. This is a full-time, on-site position, requiring candidates to be local and able to report to physical contact center locations. The role involves supervising and developing 15-25 representatives, ensuring call quality, and proactively improving internal processes. Key responsibilities include coaching team members, monitoring KPIs, conducting performance reviews, and collaborating with internal teams. Candidates should have at least 3 years of call center experience or 1 year in a supervisory role, along with strong communication and leadership skills.
