Customer Service Supervisor at Thermo Fisher Scientific

Setup: Hybrid
Location: Budapest, Central Hungary
Type: Full-time

Description

Thermo Fisher Scientific is seeking an experienced German-speaking Customer Service Supervisor to lead a team of Customer Service Representatives in their Shared Service Center in Budapest. This role involves overseeing daily operations, ensuring high customer satisfaction, resolving complex issues, improving KPIs, and fostering a customer-centric culture. The supervisor will collaborate with internal teams like Sales and Technical Service, and will be responsible for training and developing staff.

Required Skills

Leadership
Coaching
Team Development
Customer Focus
Analytical Skills
Problem-Solving
Decision-Making
ERP Systems
Microsoft Office Applications
Excel
PowerPoint
Outlook
Operational Excellence
Process Improvement
Continuous Improvement Initiatives
Stakeholder Management
Communication Skills
KPIs
Performance Management
Service Delivery Metrics
German Language
English Communication Skills

Additional Information

Required Previous Experiences: Minimum 5 years of leadership experience in Customer Service, preferably within a Shared Services or multinational environment.
Proven people management, coaching and team development experience.
Experience driving operational excellence, process improvement or continuous improvement initiatives.
Experience working with KPIs, performance management and service delivery metrics.
Preferred Qualifications: Strong customer focus with a passion for delivering exceptional service.
Excellent analytical, problem-solving and decision-making skills.
Experience working with ERP systems such as SAP or Oracle.
Strong knowledge of Microsoft Office applications, particularly Excel, PowerPoint and Outlook.
Ability to manage multiple priorities in a fast-paced environment.
Strong stakeholder management and communication skills.

About Thermo Fisher Scientific

Thermo Fisher Scientific

ManufacturingCarlsbad, CA10001+

Thermo Fisher Scientific is an American multinational, biotechnology product development company, created in 2006 by the merger of Thermo Electron and Fisher Scientific.

Open roles: 9,229
New in 30 days: 1,583

View full company profile