Description
EPOS, a leading Point-of-Sale (POS) digital solutions provider based in Singapore, is expanding aggressively into Malaysia. They are seeking a Customer Service Support Specialist to join their growing sales team. The specialist will focus on providing excellent customer support for clients experiencing issues with POS systems, covering both hardware and software troubleshooting across various communication channels. This role involves managing multiple support cases, escalating complex issues, following up on resolved cases, identifying trends, collaborating with internal teams, and contributing to knowledge base development.
