Description
AlgaeCal is hiring a Customer Service Team Lead to lead a customer success center team focused on empathetic, high-quality support for callers in a fast-paced environment. The role involves coaching and developing customer service and sales performance, improving CSAT, conversion rates, and average order value, and using CRM/contact center tools such as Talkdesk. The position is based in Vancouver with a hybrid schedule (work from home 2 days per week if Vancouver-based), hours Monday-Friday 8am-4pm PST, and offers a salary of $80,000 to $95,000 plus healthcare and other benefits.
