Description
Carwow is hiring a Customer Service Team Lead to manage and coach Customer Service Agents while also contributing to customer-facing work, complex complaint resolution, operational improvements, training, quality monitoring, workforce planning, and reporting. The role requires prior team-leadership or equivalent people-management experience, contact-centre experience, strong English communication, and the ability to work as both a manager and an individual contributor. It offers hybrid working, private healthcare, share options, a meal allowance, annual leave, parental leave, and other benefits.
