Description
Keen is seeking a Customer Service Team Lead to manage and mentor a frontline team of 12-15 agents, providing high-quality service to restaurant partners, food vendors, and merchants across the U.S. The role involves monitoring team performance, resolving complex technical escalations, guiding real-time troubleshooting, and aligning with internal teams to optimize support workflows. This hands-on leadership position requires strong technical confidence, excellent communication skills, and the ability to thrive in a fast-paced, high-pressure environment.
