Description
The Customer Service Team Lead oversees a team of Customer Service Specialists, focusing on enhancing the buyer and brand experience across various client storefronts. This role involves managing team output, quality, and development, acting as a senior subject-matter expert in customer-facing workflows such as Voice of Customer, messaging, feedback management, and handling brand concerns. The Team Lead translates strategic goals into daily actions, establishes internal systems for consistency, and fosters specialist growth.
