Description
AireSpring is hiring a Customer Service Technical Support Analyst to serve as the first point of contact for customers seeking technical assistance. The role handles inbound calls, creates and manages support tickets, performs initial triage and basic troubleshooting, monitors service status, opens carrier tickets, remotely reboots broadband modems, documents interactions, and escalates complex issues. The position requires a high school diploma or equivalent, at least one year of customer service or technical support experience, basic networking knowledge, strong communication skills, and proficiency with Microsoft Office; telecommunications carrier and managed service provider experience is preferred.
