Description
The Customer Service/Technical Support Representative at LG Energy Solution Vertech, Inc. provides basic to advanced technical support for residential battery energy storage systems. This role involves troubleshooting technical issues, offering timely solutions, documenting customer interactions in a CRM system, and ensuring excellent customer service. The representative is expected to be proficient in retaining information, applying training to daily tasks, and collaborating with other departments to resolve customer issues while adhering to company policies and performance targets.
