Description
The Customer Service Technician represents the Vaillant brand on site, troubleshooting, repairing, and maintaining heating technology; answering technical questions for partners; creating digital reports; and providing service-oriented consulting. The role is home-based with on-site customer service, alternating weekend on-call availability, and a three-month training program in Remscheid. Applicants need relevant heating, plumbing, refrigeration, electrical, or gas/water installation training, several years of SHK-sector experience, initial customer-service technician experience, German communication skills, a class B driver’s license, and basic computer experience. Benefits include compensation under the IG Metall collective agreement, a service vehicle, IT equipment, fitness subsidies, and workwear.
