Description
DHL is hiring a full-time Customer Service Tracing Advisor in Addis Ababa, Ethiopia, to provide track-and-trace services, investigate undelivered, returned, misrouted, delayed, lost, or damaged shipments, resolve customer complaints, and coordinate service recovery with operations. The role also supports customer-service staff orientation and training, handles overflow calls, and improves service procedures. Candidates should have a university degree, customer-contact-center or tele-sales experience, customer-relations experience, strong communication and conflict-resolution skills, and knowledge of telephone and order-booking systems.
