Description
The Financial Ombudsman Service is hiring a permanent Customer Services Adviser (Inbound), internally titled Customer Call Hub Adviser, in Coventry. The role is the first point of contact for customers making complex complaints, handling inbound calls, gathering information, accurately entering data, explaining processes and next steps, and supporting diverse and vulnerable customers with empathy and confidentiality. Candidates need call centre, contact centre, or customer service experience, strong verbal and written communication, workload-management ability, and proficiency with Microsoft Office and dual-screen IT systems. The position pays £25,856, normally works 35 hours per week Monday to Friday, offers part-time patterns by arrangement, and uses a hybrid model with at least four office days per fortnight; full onsite training is provided for 4–6 weeks.
