Description
1st Central is hiring three Customer Services Advisors for its next academy starting on 16 November 2026 in Haywards Heath, West Sussex. The role provides customer service by phone, email, and webchat; supports policy servicing across the non-claims lifecycle; manages caseloads and performance objectives; and contributes to process improvement, testing, and onboarding initiatives. Candidates need customer service experience, knowledge of FCA requirements including Consumer Duty, communication, organisation, problem-solving, data and statistical analysis, and Microsoft Excel and Word skills. The first six months are full-time in the office, followed by a hybrid arrangement of three days at home and two days in the office.
