Summary from listing
The client is hiring a Customer Services Agent for its customer service call centre in Cape Town. The role handles incoming customer calls, provides product and service information, resolves issues, escalates requests, supports customer retention, and contributes to service-level goals and customer experience improvement. Candidates need Grade 12 or Matric, at least one year of customer services experience, Microsoft Office 365 proficiency, and strong communication and organizational skills; a degree or diploma in communications or a related field is beneficial. The stated annual remuneration is R200,000 to R290,000.
