Summary from listing
Colt is hiring a Customer Solutions Engineer, Professional Services to provide end-to-end support for designated customer solutions. The role involves incident and escalation handling, complex incident ownership, change coordination, documentation, customer satisfaction, and mentoring engineers. It requires business-level Japanese, conversational English, at least three years of IP network design and operations experience, CCNA-equivalent or higher certification, TCP/IP knowledge, hands-on network engineering experience, and strong communication and negotiation skills. The position offers flexible working hours and the option to work from home.
