Description
The Customer Support Specialist facilitates customer requests for information, quotations, and orders by communicating with customers, supervisors, sales staff, and vendors. Responsibilities include processing orders, researching order history and inventory, maintaining customer files, following up on orders, obtaining pricing and quotes, answering phones, handling clerical duties, verifying vendor products, allocating inventory costs, and transferring stock to other branches. The role requires a high school diploma or at least four years of previous experience, familiarity with Word, Excel, and Outlook, strong communication and analytical skills, leadership acumen, and customer focus. Benefits include medical, dental, and vision insurance, life insurance, disability insurance, a 401(k) with company match, paid training, and tuition reimbursement.
