Description
The Customer Service & Complaints Handling Employee serves as the first-line contact for end users, handling complaints through phone, voicemail, web forms, and email. The role involves registering complaints in SAP, investigating issues, coordinating escalations, processing returns and financial settlements, and contributing to process improvements. Candidates need strong communication skills, a customer-oriented approach, fluency in Dutch, English, and French, and the ability to learn digital systems; SAP and Salesforce experience are advantageous.
