Description
The Customer Solutions Architect serves as KlearNow’s technical customer advocate, solutions architect, and trusted advisor. The role understands customers’ customs and trade operations, designs and refines platform configurations, leads training and technical business reviews, represents customers in product planning, and owns complex technical escalations through resolution. It requires 6–10 years of customer-facing technical experience, strong communication and training skills, and a bachelor’s degree or equivalent practical experience; domain experience in customs brokerage, trade compliance, or logistics technology is preferred. Compensation includes a competitive base salary plus variable compensation tied to retention and expansion targets.
