Description
Ada is hiring a Customer Solutions Consultant to support the activation, growth, and retention of SMB and MME customers using its AI customer service platform. The role handles escalated inquiries, identifies at-risk customers, drives platform adoption and automated resolutions, conducts customer meetings and strategy sessions, and collaborates with Professional Services, Sales, Product, Engineering, Marketing, and other teams. Candidates should have at least two years of customer success, strategy, management, implementation, or technology consulting experience, along with API and SaaS knowledge and strong communication skills. The position offers remote-first or in-person work and includes health, dental, vision, travel, and life insurance benefits.
