Description
The employer is hiring a Customer Service Representative to handle inbound calls from private health insurance members, including rate-review queries, card reordering, payment updates, government rebates, policy premiums, and general insurance-service questions. The role also involves triaging and transferring calls, supporting members through complex queries, and potentially expanding into web chat. It is a fully remote, Melbourne-based position starting 14 September 2026 on a three-month casual contract with guaranteed full-time hours, Monday–Friday rosters, and $36.81 per hour plus 12.5% super.
