Description
The Customer Solutions Engineer (Solutioning) supports the design, scoping, estimation, and delivery readiness of Customer Solutions Engineering service opportunities. The role collaborates with Sales, Delivery, Product, Project Management, Support, and Subject Matter Experts to develop service estimates, Statements of Work, proposals, service descriptions, delivery approaches, and solution recommendations. Responsibilities include gathering requirements, identifying risks and dependencies, coordinating stakeholder information, supporting handoffs to delivery teams, maintaining solutioning templates and service catalogs, and presenting solution concepts to customers. The position requires at least two years of experience in relevant professional services, project management, service delivery, service operations, business analysis, technical account management, or service catalog management, plus one year of customer-facing experience, and is remote.
